Right of Withdrawal Information
Cancellation Policy & Return Conditions
1. Right of Withdrawal
Consumers generally have a statutory right of withdrawal of 14 days.
The withdrawal period is 14 days from the day on which you or a third party designated by you, who is not the carrier, have received the goods.
To exercise your right of withdrawal, please contact us at:
SLMS International LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: info@magazinforyou.de
You can notify us of your withdrawal by email, letter, or using our withdrawal function provided on the website.
2. Personalized Products
For goods that are custom-made according to your specifications or clearly tailored to your personal wishes, there is no statutory right of withdrawal.
This particularly applies to products that are individually designed with your own photos, names, texts, dates, or other personal details.
This can include, in particular, personalized magazines, posters, and other products custom-made for you.
Your statutory rights regarding defective, damaged, or incorrectly delivered products remain unaffected.
3. Non-personalized Products
If a product has not been custom-made or personalized for you, you can withdraw from the contract and return it within 14 days of receipt.
The product must generally be in new and undamaged condition.
Please contact us at info@magazinforyou.de before returning the item so that we can provide you with the necessary return information.
The direct costs of a return within the scope of a normal withdrawal are borne by the customer.
No additional return or restocking fees will be charged.
4. Damaged, Defective, or Incorrectly Delivered Products
If a product arrives damaged, defective, or incorrect, please contact us at info@magazinforyou.de.
If possible, send us your order number and photos of the defect or damage.
In the case of justified complaints, we will arrange for replacement, remanufacture, or refund, depending on the case.
Necessary return costs for a justified complaint will be borne by us.
Your statutory warranty rights remain unaffected.
5. Exchange
A general exchange of personalized products is not possible, as these are custom-made for the respective customer.
In case of damaged, defective, or incorrectly produced items, please contact us. We will review the case and, if necessary, arrange for a replacement.
6. Refund
Once a justified return has been received and checked by us, we usually process the refund within 3 business days.
The refund will generally be made using the same payment method that was used for the original order.
Depending on the payment provider, it may then take a few more business days for the refund to be visible in your account.
7. Digital Products and Digital Content
For digital content not supplied on a physical data carrier, the right of withdrawal may expire before the end of the statutory withdrawal period if the provision has begun and the customer has previously expressly agreed that the performance begins before the end of the withdrawal period and has confirmed that he is aware that he thereby loses his right of withdrawal.
8. Contact for Returns and Complaints
For questions about withdrawal, returns, damages, or refunds, you can reach us at:
Email: info@magazinforyou.de
Please include your order number in your inquiries if possible.